Return & Refund Policy
Thank you for shopping with Tkenpro. We strive to ensure you're satisfied with every purchase. If you're not completely happy, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To qualify:
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Items must be unused, in their original condition, and in the original packaging.
How to Initiate a Return
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Email us at contact@tkenpro.shop
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Include your order number, the item(s) you wish to return, and the reason for the return
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Our team will provide a Return Authorization and guide you through the next steps
Return Shipping
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Return shipping is the customer’s responsibility, unless the return is due to a defective or incorrect item.
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Use a trackable shipping service to ensure safe return delivery — we’re not liable for lost return shipments.
Refunds
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Once we receive and inspect your return, we’ll notify you via email.
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If approved, your refund will be issued to your original payment method.
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Refund timing depends on your bank or payment provider.
Exchanges
To exchange an item:
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Follow the return process
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Place a new order for the desired item
Note: Exchanges are handled separately from returns.
Damaged or Defective Items
Received something damaged or faulty?
Contact us immediately at contact@tkenpro.shop and we’ll arrange a replacement or refund as needed.
Contact
Questions about your return? Email us at contact@tkenpro.shop — we’re here to assist you quickly and professionally.
Policy Updates
Tkenpro reserves the right to update or modify this Return & Refund Policy at any time. Changes are effective immediately upon posting.
Thank you for choosing Tkenpro. We value your trust and are committed to making your experience seamless and stress-free.